023 Aurora House HQ
#51208 Keep an eye on it
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Checked-in On site
Marta Zielińska Requested
Payroll team lead · Aurora House HQ
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Laptop dock keeps cycling power at desk 4.12
Both monitors drop every few minutes and the dock clicks off. Payroll close is on Friday, so we really need this desk stable.
Tomas Berg IT technician · Helix IT Services
8. The dock firmware was three versions behind. Updated it, and I’m load-testing both monitors now.
Marta Zielińska Payroll team lead · Aurora House HQ
7. Perfect timing. I’ll clear the desk for you.
Helena Roos Service desk · Helix IT Services
6. Confirmed check-in from comment 5
Tomas Berg IT technician · Helix IT Services
5. Check-in
Tomas Berg IT technician · Helix IT Services
4. Booked the swap for tomorrow morning, ahead of payroll close.
Tomas Berg IT technician · Helix IT Services
3. I’ll bring a replacement dock and a spare power brick.
Helena Roos Service desk · Helix IT Services
2. Assigned to Tomas for an on-site dock swap.
Helena Roos Service desk · Helix IT Services
1. Status changed to In progress · Dispatched