Elevate your
facilities
management

fam. is a modern facilities management platform that simplifies and streamlines your daily operations. From ticket creation to final resolution, every step is fast, easy, and seamlessly connected.

Want to know more? Go ahead and click through the various cards on this site to learn about the features fam. offers.

Ticket management

NetherlandsNL · #002 Hoofddorp

Completed & confirmed · Work done

Priority: Urgent

Luna Verbeek Store Manager · Roast & Toast

Requested · 27 Sep 25 15:36

There is a persistent noise coming from the air conditioner

Dear Team, we’ve encountered a problem with our air conditioning unit starting from yesterday. Could you please arrange for a technician to inspect it at the earliest convenience tomorrow morning? Thank you.

Milo Bos ServiceZone

3 Oct 25 11:15

7. Please find our invoice for this ticket attached. Thank you, and I hope you have a wonderful day!

Marta Calvo Financial Analyst · Roast & Toast

30 Sep 25 20:52

6. Hi @Milo Bos, final cost confirmed, purchase order attached. Thanks

Luna Verbeek Store Manager · Roast & Toast

28 Sep 25 17:38

5. Hey @ServiceZone, big thanks for the help with that issue. 👍 We will proceed with preventive maintenance frequency increase, as recommended by @Marcel Sobieski.

Milo Bos ServiceZone

28 Sep 25 12:44

4. Budget #6-1 submitted and auto approved
Thank you, Marcel. @Luna Verbeek, here's the final cost for this service.

Marcel Sobieski Technician · ServiceZone

28 Sep 25 08:45

3. We have identified that the humming noise originated from dirt accumulation within the unit. To address this, we have thoroughly cleaned the air filters and employed compressed air to remove dust from the evaporator coils. To prevent future occurrences, we advise increasing the frequency of preventive maintenance for these units to three times per year.

Marcel Sobieski Technician · ServiceZone

28 Sep 25 07:50

2. Check-in

Milo Bos ServiceZone

27 Sep 25 16:00

1. @Luna Verbeek, thank you for reaching out. We have scheduled a technician for tomorrow morning. Wishing you a pleasant day ahead!

Target date 2 Oct 25 15:36

Completed on 28 Sep 25 08:45

Completed in 17 hours

Checked in for 1 hour

Type Reactive repairs

Category HVAC

Area

Asset

Assigned company

Field user

Initial budget 500,00 EUR

Final cost 342,00 EUR

€

Budget and cost management

New | Assigned to

Elliot Carver Retail Operations Specialist · Sunshine Trends

Requested ·
Friday, 3 October 2025 09:32 3 Oct 25 09:32 3 Oct 09:32

Budget description:

Enhance in-store displays for the upcoming campaign to attract customers and boost sales. This request covers the cost of new shelving and signage needed to align the store layout with updated branding and support the sales event. The budget ensures timely installation and compliance with corporate standards.

Approve

Reject

On hold

Reassign

Planned ticket management

NetherlandsNL · #004 Amsterdam

Pending

visit every 4 months (x3)

HVAC

Start date · 1 September 2025

Planned ticket description:

Triannual HVAC Maintenance Program.

Luo You Barista · Roast & Toast

1
22 Sep 25 11:11

7. Follow-up ticket #130 created

Marcel Sobieski Technician · ServiceZone

1
22 Sep 25 09:41

6. Planned maintenance is complete. During the visit, we identified a faulty thermostat that needs replacement. We recommend upgrading to a smart thermostat for improved efficiency and control. Please create a follow-up ticket at your earliest convenience. Thank you!

Marcel Sobieski Technician · ServiceZone

1
22 Sep 25 08:16

5. Check-in

Marcel Sobieski Technician · ServiceZone

1
22 Sep 25 08:01

4. Morning @Luo You! Just letting you know we’re on our way and will be there in 15 minutes.

Milo Bos ServiceZone

1
20 Sep 25 10:12

3. @Luo You Perfect. Thanks for the confirmation! @Marcel Sobieski will be the technician attending the visit.

Luo You Barista · Roast & Toast

1
20 Sep 25 09:43

2. Hello, Monday suits us well. See you then.

Milo Bos ServiceZone

1
20 Sep 25 09:20

1. @#004 Amsterdam we would like to schedule our visit this Monday to carry out mid-cycle maintenance for your HVAC system. Could you please confirm if this timing works for you? Thank you for your time, and we look forward to your response. Have a great day!

Next visit

1 Jan 26

30 Apr 26

Scheduled visits 1 out of 3

Completed visits 1 out of 3

Completed confirmed visits 1 out of 3

Assigned company

Field user

Shape it to your needs

We provide a flexible, customizable workspace that adapts perfectly to your business. With our intuitive interface, you can effortlessly manage locations, areas, assets, requests, priorities, SLAs, and more, all in one place.
Whether you’re starting from scratch or transitioning from an existing system, we’ll ensure your current processes integrate smoothly into fam., quickly and efficiently, at no extra cost.

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Let fam. handle the busywork. Stay updated with instant notifications, track SLAs with ease, and pull reports in just a few clicks using countless filters, no digging required. With streamlined workflows and automation, you’ll spend less time managing tasks and more time making an impact.

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Automated reporting for effortless tracking and insights

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accessible from anywhere

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Full functionality with 100% parity on desktop and mobile
A unified interface across all devices and screen sizes
One platform connecting your team, customers, stakeholders, and service providers, wherever they work.

NetherlandsNL · 1 Bloemstraat

confirmed
Work done

Priority: Urgent

Evelyn Baker Knuffel Koala's

Requested ·
28 Sep 17:35

Report a malfunction

We have an urgent issue with our daycare’s solar panel system, likely due to debris buildup, causing reduced power generation. Please send a technician as soon as possible.

Evelyn Baker Knuffel Koala's

3 Oct 08:40

6. Budget #420-1 approved
Thank you very much for a job well done!

fam. system

2 Oct 11:39

fam.

5. Ticket completion was auto-confirmed

Milo Bos ServiceZone

1 Oct 19:37

4. Budget #420-1 requested
Please find attached the final cost for this ticket. @Evelyn Baker please review. Thank you.

Marcel Sobieski Technician · ServiceZone

29 Sep 11:38

3. As expected, the issue was caused by debris accumulated on the roof. The debris has been cleared, and the system is now functioning properly. The final cost will be provided shortly.

Marcel Sobieski Technician · ServiceZone

29 Sep 09:44

2. Check-in
Apologies for the slight delay; the traffic was terrible on the way. We'll begin work immediately.

Milo Bos ServiceZone

28 Sep 17:54

1. Good afternoon, everyone. A technician will be sent tomorrow morning. Have a great evening!

Target date

2 Oct 17:35

Completed on

29 Sep 11:38

Completed in 18 hours

Checked in for 2 hours

Type Malfunction

Category Renewable Energy

Area

Asset

Assigned company

Office user

Current cost 220,00 EUR

Remaining budget 0,00 EUR

€

GB · SBT Skyview Business Tower

Scheduled

visit every 6 months (x2)

Lifts & Escalators

1 Mar 26

Planned ticket description:

Perform a safety inspection and maintenance of the escalators to ensure compliance and prevent malfunctions. Please refer to the check-out checklist for detailed tasks.

Dylan Harrington

1
3 Oct 12:46

2. Hi Clara, Thank you for your message. We plan to attend the visit during the week of March 9th to 15th. An exact date will be confirmed closer to the time. Wishing you a great day as well, and thank you for your coordination!

Clara Jennings

1
3 Oct 12:34

1. Hi @Dylan Harrington, As discussed, I’m creating a planned ticket for the biannual escalator maintenance. Please schedule the first visit at your earliest convenience. Wishing you a great day, and thank you for your assistance!

First visit due in 5 months

Scheduled for

9 Mar 08:00

Scheduled visits 1 out of 2

Completed visits 0 out of 2

Completed confirmed visits 0 out of 2

Assigned company

Office user

Total planned ticket cost 0,00 GBP

Total confirmed planned ticket cost 0,00 GBP

New | Assigned to

Aleksandra Nowak Campus Facilities Coordinator · CampusCare Solutions

Requested ·
Friday, 3 October 2025 13:55 3 Oct 25 13:55 3 Oct 13:55

Budget description:

Emergency repair of a water pipeline in the dormitory to prevent further damage.

Approve

Reject

On hold

Reassign

Forms, audits & checklists

Whether it’s a preventive maintenance checklist, a form for gathering additional details when creating a new ticket request, or an insurance compliance audit, fam. has you covered.

Filters & reporting

Our built-in filters make it easy to spot faults and flags from checklists instantly in the app. Need a report? Exporting to Excel takes just one click.

Scorecards

Our comprehensive evaluation options generate scorecards automatically, giving you instant insights. Staying compliant has never been easier.

Signatures

Need signatures? You can collect them effortlessly. Don’t need them? Skip it. Our forms, audits & checklists are 100% customizable, giving you complete control over what matters.

Go beyond facilities

While facilities management is our core focus, fam. was built to handle all types of tickets. From supply orders and IT requests to HR inquiries and beyond, you can track and manage everything in one intuitive, all-in-one platform, designed to work effortlessly across your entire organization.

Create new ticket requests in three ways: by location, asset, or area
Instantly assign tickets to the right people
Manage all operational services in one centralized platform

Catering

Health & Safety

Finance & Payroll

Security & Access

Training & Development