Elevate your
facilities
management

fam. is a modern facilities management platform that simplifies and streamlines your daily operations. From ticket creation to final resolution, every step is fast, easy, and seamlessly connected.

Ticket management
ID 
Completed & confirmed · Work done
Priority: Urgent

Luna Verbeek Store Manager · Roast & Toast

Requested · 26 Mar 25 15:36

There is a persistent noise coming from the air conditioner

Dear Team, we’ve encountered a problem with our air conditioning unit starting from yesterday. Could you please arrange for a technician to inspect it at the earliest convenience tomorrow morning? Thank you.

Milo Bos ServiceZone

1 Apr 25 11:15

7. Please find our invoice for this ticket attached. Thank you, and I hope you have a wonderful day!

Marta Calvo Financial Analyst · Roast & Toast

29 Mar 25 20:52

Luna Verbeek Store Manager · Roast & Toast

27 Mar 25 17:38

5. Hey @ServiceZone, big thanks for the help with that issue. 👍 We will proceed with preventive maintenance frequency increase, as recommended by @Marcel Sobieski.

Milo Bos ServiceZone

27 Mar 25 12:44

4. Budget #6-1 submitted and auto approved
Thank you, Marcel. @Luna Verbeek, here's the final cost for this service.

Marcel Sobieski Technician · ServiceZone

27 Mar 25 08:45

3. We have identified that the humming noise originated from dirt accumulation within the unit. To address this, we have thoroughly cleaned the air filters and employed compressed air to remove dust from the evaporator coils. To prevent future occurrences, we advise increasing the frequency of preventive maintenance for these units to three times per year.

Marcel Sobieski Technician · ServiceZone

27 Mar 25 07:50

2. Check-in

Milo Bos ServiceZone

26 Mar 25 16:00

1. @Luna Verbeek, thank you for reaching out. We have scheduled a technician for tomorrow morning. Wishing you a pleasant day ahead!

Target date 31 Mar 25 15:36
Completed on 27 Mar 25 08:45
Completed in 17 hours
Checked in for an hour
Type Reactive repairs
Category HVAC
Area
Asset
Assigned company ServiceZone 
Initial budget 500,00 EUR
Final cost 342,00 EUR

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Retail shopGround floor ID RET_SHOP-0-A
45,0 m²
3,8 m
Storage area-1 ID Storage-B1-12
18,0 m²
2,5 m
RooftopR ID RTP-UT-01
150,0 m²
-
Entrance0 ID AMS-0-ET
4,0 m²
8,6 m
Coffee bar0 ID HOF-0-CB
12,0 m²
5,8 m
Restaurant kitchen0 ID Kitchen_GF_Alpha
30,0 m²
4,0 m
Reception1 ID REC-01-A1
25,0 m²
4,2 m
Parking space-2 ID PKG_LEVEL-2
120,0 m²
2,2 m
Conference room2 ID CR.02/MAIN
35,0 m²
3,5 m
Library1 ID L1-LIBRARY
75,0 m²
3,2 m
Office3 ID Office/03/W3
60,0 ft²
9,8 ft
Gym area2 ID 02-GYM-C1
90,0 m²
6,0 m

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ID 
confirmed
Work done
Priority: Urgent

Evelyn Baker Knuffel Koala's

  Requested ·
27 Mar 17:35

Report a malfunction

We have an urgent issue with our daycare’s solar panel system, likely due to debris buildup, causing reduced power generation. Please send a technician as soon as possible.

Evelyn Baker Knuffel Koala's

1 Apr 08:40

6. Budget #420-1 approved
Thank you very much for a job well done!

fam. system

31 Mar 11:39

fam.

5. Ticket completion was auto-confirmed

Milo Bos ServiceZone

30 Mar 19:37

Marcel Sobieski Technician · ServiceZone

28 Mar 11:38

3. As expected, the issue was caused by debris accumulated on the roof. The debris has been cleared, and the system is now functioning properly. The final cost will be provided shortly.

Marcel Sobieski Technician · ServiceZone

28 Mar 09:44

2. Check-in
Apologies for the slight delay; the traffic was terrible on the way. We'll begin work immediately.

Milo Bos ServiceZone

27 Mar 17:54

1. Good afternoon, everyone. A technician will be sent tomorrow morning. Have a great evening!

Target date
31 Mar 17:35
Completed on
28 Mar 11:38
Completed in 18 hours
Checked in for 2 hours
Type Malfunction
Category Renewable Energy
Assigned company ServiceZone 
Current cost 220,00 EUR
Remaining budget 0,00 EUR
ID 
Scheduled
visit every 6 months (x2)

Lifts & Escalators

1 ·
1 Sep 25

Planned ticket description:

Perform a safety inspection and maintenance of the escalators to ensure compliance and prevent malfunctions. Please refer to the check-out checklist for detailed tasks.

Dylan Harrington

1
1 Apr 12:46

2. Hi Clara, Thank you for your message. We plan to attend the visit during the week of September 8th to 14th. An exact date will be confirmed closer to the time. Wishing you a great day as well, and thank you for your coordination!

Clara Jennings

1
1 Apr 12:34

1. Hi @Dylan Harrington, As discussed, I’m creating a planned ticket for the biannual escalator maintenance. Please schedule the first visit at your earliest convenience. Wishing you a great day, and thank you for your assistance!

First visit due in 5 months
Scheduled for
8 Sep 08:00
Scheduled visits 1 out of 2
Completed visits 0 out of 2
Completed confirmed visits 0 out of 2
Assigned company ElevateSecure Ltd. 
Total planned ticket cost 0,00 GBP
Total confirmed planned ticket cost 0,00 GBP
£
Budget  ID
New | Assigned to Marek Kowalski

Aleksandra Nowak Campus Facilities Coordinator · CampusCare Solutions

Requested ·
Tuesday, 1 April 2025 13:55

Budget description:

Emergency repair of a water pipeline in the dormitory to prevent further damage.
Approve
Reject
On hold
Reassign

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