Ticket management

Handling tickets doesn’t have to be messy. With fam. you can log, assign, and track tickets across teams and locations. Whether it’s a leaking pipe, broken display, or IT issue, everything stays organized and easy to manage.

Set up categories, priorities, and custom workflows that match how your team really works. Add attachments, notes, and comments so nothing gets lost along the way.

Need more than just facilities? fam. is flexible enough to support cleaning, IT, H&S, or any kind of reactive work across your business. One system with endless uses.

And with built-in filters and reports, you can stay on top of performance, spot delays early, and make sure every ticket is handled on time.

Feel free to explore the card and click around. It offers a small preview of the features fam. provides.

Want to see more? We’d be happy to give you a full tour of the platform at your convenience.

ID 
Completed & confirmed · Work done
Priority: Urgent

Luna Verbeek Store Manager · Roast & Toast

Requested · 11 Aug 25 15:36

There is a persistent noise coming from the air conditioner

Dear Team, we’ve encountered a problem with our air conditioning unit starting from yesterday. Could you please arrange for a technician to inspect it at the earliest convenience tomorrow morning? Thank you.

Milo Bos ServiceZone

17 Aug 25 11:15

7. Please find our invoice for this ticket attached. Thank you, and I hope you have a wonderful day!

Marta Calvo Financial Analyst · Roast & Toast

14 Aug 25 20:52

Luna Verbeek Store Manager · Roast & Toast

12 Aug 25 17:38

5. Hey @ServiceZone, big thanks for the help with that issue. 👍 We will proceed with preventive maintenance frequency increase, as recommended by @Marcel Sobieski.

Milo Bos ServiceZone

12 Aug 25 12:44

4. Budget #6-1 submitted and auto approved
Thank you, Marcel. @Luna Verbeek, here's the final cost for this service.

Marcel Sobieski Technician · ServiceZone

12 Aug 25 08:45

3. We have identified that the humming noise originated from dirt accumulation within the unit. To address this, we have thoroughly cleaned the air filters and employed compressed air to remove dust from the evaporator coils. To prevent future occurrences, we advise increasing the frequency of preventive maintenance for these units to three times per year.

Marcel Sobieski Technician · ServiceZone

12 Aug 25 07:50

2. Check-in

Milo Bos ServiceZone

11 Aug 25 16:00

1. @Luna Verbeek, thank you for reaching out. We have scheduled a technician for tomorrow morning. Wishing you a pleasant day ahead!

Target date 16 Aug 25 15:36
Completed on 12 Aug 25 08:45
Completed in 17 hours
Checked in for 1 hour
Type Reactive repairs
Category HVAC
Area
Asset
Assigned company ServiceZone 
Initial budget 500,00 EUR
Final cost 342,00 EUR

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