Terms & Policies

Last Revised: 07 May 2024

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These Terms of Use (the “Terms”) apply to the website https://fam.services and any of the subdomains of it (the “Website”) and/or services offered by using the Website. The Website is an official website of fam. Technologies, KVK number 77432525, address Biltstraat 335 3572AS Utrecht, Utrecht, Nederland (hereinafter referred as the “Company”).

1. Definitions and Interpretation

1.1 By accessing or using the Website and any services made available through the Website and affiliated websites, if any, (collectively, the "Services"), you ("User" and collectively with others using the Website "Users") agree without any modifications to be bound by these Terms.

1.2 The Services are provided by the Company, and the terms "we," "us," and "our" refer to this legal entity. The Company may change the scope of the Services or stop providing Services in entirety at any time.

1.3 These Terms affect your legal rights and obligations, including your right to file a lawsuit in court. If you do not agree to be bound by these Terms, do not access or use the Services.

1.4 The information made available on our Website may be altered or removed at any time without prior notice. Company reserves the right to change or modify the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the Website, at any time and from time to time at its sole discretion without your prior consent. We will provide notice that a change has been made to these Terms by posting the revised Terms to the Website and changing the "Last Revised" date at the top of the Terms, and by emailing Users at their provided email addresses, or by any other means as determined by Company.

1.5 Subject to applicable law, the method of notification will be left to the Company’s sole discretion. Using a particular form of notice in some instances does not obligate us to use the same form in other instances, unless the Company is duty bound to do so under any applicable law. Any changes or modifications will be effective immediately upon posting the revisions on the Website or at the instant that Company transmits the information to the Users (e.g. via email). These changes will apply at that instant to all then current and subsequent users of the Website. Your continued use of this Website acts as acceptance of such changes or modifications. If you do not agree to the Terms in effect when you access or use the Website, you must stop using it.

2. Preamble

2.1 Company provides the Services related to facilities management software in accordance with chosen subscription plan.

2.2 You agree to use the Services only for the purposes that are permitted by the Terms and any applicable laws, regulations or generally accepted practices or guidelines in the relevant jurisdictions.

3. Age and Legal Capacity Restrictions

3.1 Persons under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.

3.2 Persons with limited legal capacity (those, who were deprived of certain rights by the court’s decision) should use this Website only with the supervision of a supervisor/guardian. Payment Information must be provided by or with the permission of a supervisor/guardian.

4. Intellectual Property

4.1 All information, data and content of a graphic nature, any other subject matter recognized as intellectual property under any applicable laws available on our Website is the property of the Company and its related entities and affiliates.

4.2 You may not copy, duplicate, print or circulate the information of this Website without our prior written consent.

4.3 Company grants you a non-exclusive, perpetual and non-transferable license to use the Website, solely for the purposes indicated herein and you shall have no right to resell or otherwise distribute any content of the Website.

5. Confidentiality of The Transmission of Information Over the Internet

The transmission of data or information over the Internet or other publicly accessible networks may not always be secure and is subject to possible loss, interception, or alteration while in transit. Accordingly, Company does not assume any liability for any loss or damage you may experience or costs you may incur as a result of any transmissions over the Internet or other publicly accessible networks, including but not limited to transmissions involving the Website or email with Company containing your personal information while using an insecure network. While Company will make all commercially reasonable efforts to safeguard the privacy of the information you provide to Company and will treat such information in accordance with Company’s Privacy Policy, in no event will the information you provide to Company online be deemed to be confidential, create any fiduciary obligations for Company, or result in any liability for Company in the event that such information is accessed by third parties without Company’s consent while you use an insecure network.

Company may disclose, upon acquiring prior consent from the client, to third parties the fact that you are a client of the Company, the general nature of the Service in which the Company has assisted you. Additional information on the Services supplied to you may be disclosed by the Company without your consent, if such information has entered the public domain before disclosure by the Company. The Company may use your trademark or logo in conjunction with permitted provision of information.

6. Limited License

Company grants you a limited, nonexclusive, non-transferable license, subject to these Terms, to access and use the Website and the content, materials, information and functionality available in connection therewith (collectively, the "Content") solely for information or other approved purposes as expressly permitted by Company from time to time.

Any other use of the Website or Content is expressly prohibited. You will not copy, transmit, distribute, sell, resell, license, decompile, reverse engineer, disassemble, modify, publish, participate in the transfer or sale of, create derivative works from, perform, display, incorporate into another website, or in any other way exploit any of the Content or any derivative works thereof, in whole or in part for commercial or non-commercial purposes. Without limiting the foregoing, you will not frame or display the Website or Content (or any portion thereof) as part of any other website or any other work of authorship without the prior written permission of the Company.

If you violate any portion of these Terms, your permission to access and use the Website may be suspended and/or terminated immediately pursuant to these Terms. In addition, we reserve the right to avail ourselves of all remedies available at law for any such violation. "fam. Technologies" and all logos related to the Services or displayed on the Website are either trademarks or registered marks of the Company. You may not copy, imitate or use them without Company’s prior written consent.

You will not, nor will you authorize or encourage any third party to (i) use the Services to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Company; (ii) use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Services.

7. Third-Party Content

The Company, its affiliates, and its Users may provide third party content on the Website and may provide links to web pages and content that are not owned or controlled by Company (collectively the "Third-Party Content") as a service to those interested in this information. Company does not control, endorse, or adopt any Third-Party Content and makes no representation or warranties of any kind regarding the Third-Party Content, including but not limited to its accuracy or completeness. You acknowledge and agree that the Company is not responsible or liable in any manner for any Third-Party Content and undertakes no responsibility to update or review any Third-Party Content. You acknowledge that your use of such Third-Party Content is at your own risk. Your business dealings or correspondence with, or participation in promotions of, any third parties, and any terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between you and such third parties. Company is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or promotions or as the result of the presence of such Third-Party Content on the Website.

8. Services, Pricing and Availability

8.1 Whilst every effort has been made to ensure that all general descriptions of Services are available and correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether.

8.2 Where appropriate, you may be required to select the required Plan of Services.

8.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.

8.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

8.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

9. Orders and Provision of Services

9.1 Advertisements of goods and services provided by the Company on its Website constitute a public offer. By placing an order, you accept the public offer.

9.2 Order confirmations will be sent to you before the Services begin and shall contain the following information:

9.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;

9.2.2 Fully itemized pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;

9.2.3 Relevant times and dates for the provision of the Services;

9.2.4 User credentials and relevant information for accessing those Services.

9.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

9.4 Payment for the Services shall be taken via your chosen payment method 1) immediately for any setup fee that corresponds to the service plan you purchased and 2) at the same day of each subsequent month/year (“billing cycle”) for charges accrued during the previous billing cycle.

9.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Under normal circumstances, you will be granted immediate access to the digital products (courses) after the payment has been processed.

9.6 Company shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.

9.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.

Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.

10. Cancellation of Orders and Services

10.1 We want you to be completely satisfied with the Products or Services you order from the Company. If you need to speak to us about your Order, then please contact customer care by email or write to us at our address. We provide Services, which are available for screening and downloading immediately after the payment is processed. Therefore, you cannot cancel your order anymore if you started consuming the content or downloaded it. By watching or downloading the digital content, you agree that the order is not subject to cancellation anymore.

11. Privacy

11.1 Use of the Website is also governed by Our Privacy Policy which is incorporated into these Terms by this reference.

12. How We Use Your Personal Information (Data Protection)

12.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the GDPR and Directive on privacy and electronic communications.

12.2 We may use your personal information to:

12.2.1 Provide Our Services to you;

12.2.2 Process your payment for the Services; and

12.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

12.3 We will not pass on your personal information to any other third parties without first obtaining your express permission.

13. Disclaimers

13.1 We make no warranty or representation that the Website will meet your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Goods or Services.

13.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

13.3 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

14. Changes to the Facilities and these Terms

14.1 We reserve the right to change the Website, its Content or these Terms at any time. You will receive an update about any implemented changes. You will be bound by any changes to the Terms from the first time you use the Website following the changes. If We are required to make any changes to these Terms by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

15. Availability of the Website

15.1 The Website is provided “as is” and on an “as available” basis, uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and desired outcome after the course completion. We provide material for learning and acquiring skills. The outcome remains individual and may vary depending on various circumstances.

15.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, internet speed, power failure, natural events, acts of war or legal restrictions and censorship.

16. Applicable Law and Jurisdiction

16.1 You understand and accept that the relationship between you and Company shall be governed in all respects by the laws of The Netherlands.

16.2 If any provision of these Terms is held to be invalid, void due to contradicting law or for any reason unenforceable, such provisions shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

16.3 Any disputes arising out of this Agreement shall be settled in the relevant local court pursuant to the laws of The Netherlands.

17. Limitation of Liability

17.1 Company does not assume any liability for damages or losses related to the Website, including the use of any information made available on the Website. The Company also shall not be held liable for the content of hyperlinks to Websites of third parties.

18. Communication

18.1 You agree and acknowledge that all agreements, notices, disclosures and other communications that Company provides pursuant to these Terms, may be provided in electronic form.

18.2 If you have any questions regarding these Terms, you are welcome to contact us by email at support@fam.services.

Last Revised: 07 May 2024

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This Privacy Policy, as amended or otherwise changed from time to time (the "Privacy Policy" or “Policy”), explains the manner in which fam. Technologies, 77432525, Biltstraat 335b 3572AS Utrecht, Utrecht, Nederland (hereinafter fam. Technologies or the “Company”) maintains and discloses user information obtained through its website https://fam.services (the "Site"). The terms "we", "us", and "our" refer to the Company. By using the Site, you ("User") consent to the data practices prescribed in this Privacy Policy.

Your Personal Data is processed under this Privacy Policy and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679) ("GDPR") and EU Privacy Directive and the applicable national data protection laws (“Data Protection Law”).

The Company acts as the data controller of your Personal Data.

On occasion, the Company may revise this Privacy Policy to reflect changes in the law, our personal data collection and use practices, the features on the Site, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on the Site.

What if I do not want to accept this Privacy Policy?

By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed as your acceptance of those changes.

In case you disclose any Personal Data regarding any third person (e.g. your employee, management board member, co-worker, contracting party, etc.) to us, you are obliged to refer them to this Policy.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Site;

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Site;

"Cookie": means a small text file placed on your computer by the Company when you visit certain parts of this Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Site.

"Data": means collectively all information that you submit to the Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"Service": means collectively any online facilities, tools, services or information that makes available through the Site either now or in the future;

"System": means any online communications infrastructure that the Company makes available through the Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users": means any third party that accesses the Site and is not employed by and acting in the course of their employment; and

"Website": means the website that you are currently using the Site and any sub-domains of this site (e.g. subdomain the Site) unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

● first and last name;
● job title & profession;
● photos;
● contact information such as email addresses and telephone numbers.

Some information is collected automatically by our servers:

● IP address;
● web browser type and version;
● operating system;
● a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to;
● Cookie information.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

3. Our Use of Data

3.1 Any personal Data you submit will be retained by the Company for as long as you use the Services and Systems provided on the Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.

3.2 Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties. This includes our affiliates and/or other companies within our group.

3.3 All personal Data is stored securely in accordance with the principles of the GDPR and EU Privacy Directive.

3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Site. Specifically, Data may be used by us for the following reasons:

3.4.1 internal record keeping;

3.4.2 improvement of our products/services;

3.4.3 transmission by email of promotional materials that may be of interest to you;

3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Site.

4. Third-Party Web Sites and Services

The Company may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Site. Any Data used by such parties is used only to the extent required by them to perform the services that requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the GDPR and EU Privacy Directive.

5. Duration of Data Storage

We keep the data you have provided to us on your user account for the whole period of your customer relationship and as long as it is necessary with regard to the purposes of the processing described above.

6. Users Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.

You also have the right to lodge a complaint with a Data Protection Authority (“DPA”) if you think that your Personal Data is being processed incorrectly or your rights have been violated by the Company.

7. Customer Support

7.1 In case you need to contact our customer support, our support personnel will handle your contact information and the contents of your communication. Please do not share any sensitive data in your communication with our customer support. You can contact our customer support through various means. Depending on the means of communication you choose, we’ll process the following contact details: - Your IP address (chat support) - Phone number (phone support, SMS support) - Email (email support) - User ID of an instant messaging app (QR code, support through an instant messaging app). We keep a record of the contents of the support tickets to make sure that you receive quality service and to develop our products and services. If you contact us by calling our support number, please note that we also record the phone calls for the same purposes. The processing of your personal data in connection with your communication with our customer service is based on the service agreement between you and the Company as well as our legitimate interest to follow up on the quality of our customer service, to verify the actions taken based on your request and to develop our service in the future.

7.2 If you have any questions about our Privacy Policy as outlined above, please contact us at support@fam.services.

Cookie Notice

Last Revised: 07 May 2024

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https://fam.services (the Website) uses cookies on its websites. Below you can find more information about cookies and their use at https://fam.services.

Please note that this Cookie Notice is an integral part of the Privacy Policy, and the terms used herein without definition shall have the meaning assigned to them.

What are cookies?

Cookies are small text files containing information about e.g., your device, network, connection, your browsing habits, as well as your preferences and interests. These files are stored on your terminal equipment such as your computer or mobile device when you visit a website. Cookies can be set by the website you are visiting (so-called first-party cookies) or by other websites (so-called third-party cookies) Cookies allow a website to recognize a certain device. After a cookie has been placed, it is sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie, in order to develop a record of the visitor’s online activity.

Cookies are used to make the website work properly and to make navigating between different pages more efficient. Cookies allow the website to remember your preferences and make your user experience smoother. They can also be used for analyzing the use of a website or the services offered on that website. Cookies can furthermore be used for offering you online advertising that is targeted to meet your preferences and interests.

What kind of cookies are used on fam.services and why?

1. Strictly necessary cookies

We use cookies that are necessary for the website to function. These cookies enable you to move around the website and provide access to certain parts or features of the website. Cookies enabling certain features on the website are usually set in response to your actions and requests on the page. These cookies do not gather any such information that could be used to track where you have navigated on the internet or to target online marketing to you. If you want to continue using this website, this category of cookies cannot be disabled. Strictly necessary cookies will be stored for a few minutes and then expire.

2. Analytics cookies

We use analytics cookies to collect analytics data, such as the number of visits, the popularity of the separate pages, movement around the website, and traffic sources, to understand how visitors use our website. This data is analyzed in an aggregate and anonymized form and is used to measure and improve the performance of our website, as well as the quality of the services provided on it, to better meet our visitor’s needs.

To process such analytics data, we use analytics tools provided by third parties, such as Google Analytics and others. The analytics data is processed in the aggregate and does not allow the identification of a single user; however, it does include certain technical information related to the visitor, such as the visitor’s IP address, which can be linked to an individual website visitor’s session.

If you do not allow these cookies we will not know if you have visited our site before and will not be able to monitor its performance. The analytical cookies will be stored for 30 days.

3. Targeting cookies

Our advertising partners may set Targeting Cookies on your device through our site. These cookies do not store directly identifiable information about you but are based on uniquely identifying ID which recognizes your browser and internet device. These cookies are used to track your online behavior across multiple websites and to create a profile of your interests based on your online activity. This profile is then used to generate customized and thus more relevant advertisements for you. The targeting cookies will be stored for 2 (two) years. If you do not allow these cookies, you will experience less targeted advertising.

4. Cookies set by third-party websites

When using our website, you may be directed to other websites, such as application stores or social media platforms. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

How can I manage my cookie settings?

You can manage your cookie preference on your browser settings. Note that if you disable all or some cookies, the website or some parts of it may not work at all. In your browser settings, you can also delete cookies that have already been set on your device. Except for essential cookies, all cookies will expire after 30 days (please refer to the above section for expiry dates).

Amendments and Contacts

We have the right to amend this Cookie Notice from time to time to reflect the changes in the Website.

Should you have any questions about this Cookie Notice, please use the following contact details: support@fam.services.