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Blog

Paper trails.

Notes on operations, guides, and everything new in fam., as it ships.

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Guides
Bruegel's The Harvesters, field workers cutting, stacking and resting on a planned rotation
Pieter Bruegel the Elder, The Harvesters, 1565

Guides ·

Preventive maintenance is a calendar problem

Recurring tickets, seasonal cadences, and per-visit budgets: a practical way to start fixing things before they break.
Turner's Rain, Steam and Speed, a train crossing a bridge straight through the storm
J. M. W. Turner, Rain, Steam and Speed, 1844

Guides ·

What a service level agreement promises

Response time and resolution time are two different clocks. What a team can honestly promise, and what publishing it changes for the people waiting.