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SoftwareCAFM softwareFor requests, planned work and assetsWork order softwareWho, when and at what costTicketing systemFor requests at every locationMaintenance requestsFrom fault to fixBookingsDesk booking software, by the hourTime offManagement software for every country
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Maintenance requests

Maintenance request software where no fault gets lost

Every fault gets a ticket, a deadline and the right person to fix it, straight from a photo taken on the spot. You see every step without chasing anyone.

See pricing
Ticket BLP-536 from our playground. Open it and follow the whole repair, step by step.

Creating a request takes a moment, even without an account

You can put a QR code on any asset and in any area. Scanning it opens the form with that asset already picked, so all that's left is to describe what's wrong and add a photo from a phone.

Guests and customers without an account confirm their email address and create a ticket through a visitor link. Anyone who doesn't know what the broken equipment is called picks "I'm not sure which asset".

Every fault reaches the right person, even at 2 a.m.

For each type of request at each location, you choose who handles it in business hours and who handles it after hours. A pipe that bursts at night doesn't wait in an inbox until morning.

A ticket can go to your team, to a specific user or to a service provider. The provider works on the same ticket as your team, so nobody has to copy the job over.

No deadline slips past you

Every priority has its own deadlines for acceptance, first attendance and resolution. fam. counts them for you, in the location's opening hours or around the clock, and stops the clock while a ticket is on hold.

The priority on ticket BLP-536. Open it to see every deadline for this repair and whether it was met.

A fault that stops a location from working is marked Emergency and goes ahead of everything Urgent. And the urgent tickets nobody has accepted yet are all on one page, so you know where the day starts.

Nobody has to call to ask what happens next

The person who created the request follows it from the start. They hear about the acceptance, the visit and the finished repair in the app and by email.

At the end, they rate the repair with stars and a sentence. After a few months, you'll see which provider does good work and where something needs to change.

See what breaks down most often

When a fault has stopped an asset, fam. counts the downtime from the moment the ticket is created. Add Time between breakdowns to your dashboard, and you'll see which asset breaks down most often.

Faults are only part of the work you run in fam. Our ticketing system page covers the other kinds of requests, and our CAFM software page covers the planned maintenance that keeps faults from happening.

How much does maintenance request software cost?

You pay only for the users who run the system and do the repairs: Admins and Operators have paid seats on the Operations plan. Requester seats are free with no limit, so anyone in your organization can create a request.

There's no setup fee and no long commitment, and you can cancel at the end of any billing period. You'll find the prices on our pricing page.

Maintenance requests

Questions we hear a lot.

A tool where someone on site creates a request for a repair, and the team that fixes it sees it through to the end. In fam., every fault becomes a ticket with a priority, deadlines and someone handling it.

In fam., they're the same system. A fault is one kind of request, alongside access, a parking permit or cleaning, and every one of them reaches the right person the same way. You can read more on our ticketing system page.

Yes. A ticket can go to a provider your organization works with in fam., or straight to your own team or a specific user.

Admins, who run the system, and Operators, who do the work, have paid seats on the Operations plan. Everyone who only creates tickets gets a free Requester seat, with no limit on how many.

Yes. Download the Excel template in fam., fill it in and upload it: locations, floors, areas, assets, users and teams, and your ticket types, categories, priorities and statuses.

Yes. fam. works in the browser on a phone, and anyone can add it to their home screen to open it like an app.

Yes, through the public API and webhooks. The API reference has everything a developer needs.

Onboarding is free, and support comes straight from the team that builds fam.

Your database, files and outgoing email are in the EU, on AWS in Frankfurt. The security page lists every other service we use, like translation, the AI assistant and payments, and what each one is for.

Yes. Open the playground and try it with sample data, no account needed. When you'd like to see how your own work would look in it, book a free 30-minute tour with us.

Tell us how faults reach you today. In 30 minutes, we'll show you the same work in fam.