Maintenance requests
Maintenance request software where no fault gets lost
Every fault gets a ticket, a deadline and the right person to fix it, straight from a photo taken on the spot. You see every step without chasing anyone.
Creating a request takes a moment, even without an account
You can put a QR code on any asset and in any area. Scanning it opens the form with that asset already picked, so all that's left is to describe what's wrong and add a photo from a phone.
Guests and customers without an account confirm their email address and create a ticket through a visitor link. Anyone who doesn't know what the broken equipment is called picks "I'm not sure which asset".
Every fault reaches the right person, even at 2 a.m.
For each type of request at each location, you choose who handles it in business hours and who handles it after hours. A pipe that bursts at night doesn't wait in an inbox until morning.
A ticket can go to your team, to a specific user or to a service provider. The provider works on the same ticket as your team, so nobody has to copy the job over.
No deadline slips past you
Every priority has its own deadlines for acceptance, first attendance and resolution. fam. counts them for you, in the location's opening hours or around the clock, and stops the clock while a ticket is on hold.
A fault that stops a location from working is marked Emergency and goes ahead of everything Urgent. And the urgent tickets nobody has accepted yet are all on one page, so you know where the day starts.
Nobody has to call to ask what happens next
The person who created the request follows it from the start. They hear about the acceptance, the visit and the finished repair in the app and by email.
At the end, they rate the repair with stars and a sentence. After a few months, you'll see which provider does good work and where something needs to change.
See what breaks down most often
When a fault has stopped an asset, fam. counts the downtime from the moment the ticket is created. Add Time between breakdowns to your dashboard, and you'll see which asset breaks down most often.
Faults are only part of the work you run in fam. Our ticketing system page covers the other kinds of requests, and our CAFM software page covers the planned maintenance that keeps faults from happening.
How much does maintenance request software cost?
You pay only for the users who run the system and do the repairs: Admins and Operators have paid seats on the Operations plan. Requester seats are free with no limit, so anyone in your organization can create a request.
There's no setup fee and no long commitment, and you can cancel at the end of any billing period. You'll find the prices on our pricing page.
