Ticketing & operations platform
Every ticket.
Every team.
One system.
No sales pitch. Just the product.
Open the ticket and see.
Checked-in
On site
Laptop dock keeps cycling power at desk 4.12
Both monitors drop every few minutes and the dock clicks off. Payroll close is on Friday, so we really need this desk stable.
8.
The dock firmware was three versions behind. Updated it, and I’m load-testing both monitors now.
7.
Perfect timing. I’ll clear the desk for you.
6.
Confirmed check-in from comment
5.
Check-in
4.
Booked the swap for the next hour, ahead of payroll close.
3.
I’ll bring a replacement dock and a spare power brick.
2.
Assigned to Tomas for an on-site dock swap.
1.
Status changed to In progress · Dispatched
What it does
We won't make you scroll through twenty sections explaining what ticketing software is.
We respect your time. A few of the things fam. does day to day. Nothing static. Open any card.
Repair or replace, on the numbers
Assets
See what each asset has cost you so far, what it's worth today and whether it's time to replace it.
Page through the demo's assets
Proof the check was done
Checklists
Questions in sections, a score and a pass mark, and every answer kept the way it was given.
Open a kitchen audit
No surprises at year end
Yearly budget
See how fast each location is spending and where its year will end at this pace.
Open a yearly budget
How the week's going, at a glance
Dashboards
Tickets by status, deadlines met and spend by category, without chasing anyone for numbers.
Move the tiles around
Every cost, line by line
Costs
Every cost is on its ticket, line by line, and gets approved or turned down right there.
Open a catering cost
Every visit on the calendar from day one
Planned tickets
Set up a recurring job once, and every visit goes on the calendar from the start, with who's doing them.
Open a year of kitchen audits
Everyone in their own language
10 languages
fam. is available in 10 languages, and anyone can translate a ticket, a planned ticket or a cost into more than 130.
Watch a ticket change language
Point at it on the plan
Floor plans
Upload a floor plan, draw the areas and pin each asset where it actually stands.
Click a pin
On site, on a phone
Any device
Operators work from their phone on site and the office works from a big screen, in the same app.
From desktop to phone
Not every request is a repair
Requester portal
A new laptop, a parking permit or a spill in the loading bay: anyone can ask on a free Requester seat.
Try it as a Requester
Plus
Photos & files Attachments Signatures Custom views Saved filters Categories Bookmarks Watched tickets & locations Priorities Assignments Custom SLAs Approvals Reminders Real-time updates Live presence Calendar @mentions Team mentions Comments Reactions Locations & areas Organization profiles Provider coverage Timeline Audit trail Multi-currency Time zones Master search AI summaries Access control Two-factor auth Single sign-on Bulk actions Dark mode Drafts & autosave
Solutions
What it costs
One plan. Requesters free, unlimited.
Prices are public, straight from the billing system. What you see is what it costs.
Administrator
Runs the system
€99 / seat / month
Minimum 1 seat, the founding admin
Operator
Coordinates work
€30 / seat / month
From 0 seats, add as you grow
Requester
Submits requests
€0
unlimited, forever
