Blog
Negro sobre blanco.
Notas sobre operaciones, guías y todo lo nuevo en fam., según se publica.
Guías
Preventive maintenance is a calendar problem
Recurring tickets, seasonal cadences, and per-visit budgets: a practical way to start fixing things before they break.
What a service level agreement promises
Response time and resolution time are two different clocks. What a team can honestly promise, and what publishing it changes for the people waiting.
