Smart
Facilities
with fam.

In education, reliability is everything. Your facilities must support safe, uninterrupted learning. fam. unifies maintenance, cleaning, catering, and campus operations into one smart system that keeps every classroom, hall, and building running efficiently, ensuring a comfortable and compliant environment from nurseries to universities.

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ID 
Completed & confirmed · Work done
Priority: Standard

Evelyn Baker Knuffel Koala's

  Requested ·
4 Nov 25 16:17

Exterior Wall Cleaning

Someone sprayed graffiti on the outside wall near the playground. It’s messy and should be cleaned before the kids notice it.

Luka Scholten Wipe & Swipe B.V.

5 Nov 25 14:14

Avatar of user Luka Scholten

5. Budget 163-1 submitted and auto approved
@Liz van den Berg, please find attached the final cost for this job.

Liz van den Berg Admin Assistant · Knuffel Koala's

5 Nov 25 13:45

Avatar of user Liz van den Berg

4. Hello, @Luka Scholten. @Evelyn Baker asked me to follow up on this ticket. Thank you for a job well done, the wall looks like new! Have a great day.

Jakub Duda Cleaner · Wipe & Swipe B.V.

5 Nov 25 11:55

Jakub Duda Cleaner · Wipe & Swipe B.V.

5 Nov 25 09:00

2. Check-in

Luka Scholten Wipe & Swipe B.V.

4 Nov 25 16:55

Avatar of user Luka Scholten

1. Hi @Evelyn Baker. We’ve accepted your request. Someone will come tomorrow morning to clean the graffiti from the wall.

Target date
6 Nov 25 16:17
Completed on
5 Nov 25 11:55
Completed in 20 hours
Checked in for 2 hours, 54 minutes
Type Cleaning
Category Graffiti Removal
Assigned company Wipe & Swipe B.V 
Field user Jakub Duda 
Current cost 540,00 EUR
Remaining budget 60,00 EUR

Simple to Learn, Easy to Use, Ready for Everyone

Teachers, caretakers, and support staff all pick it up instantly. fam. feels familiar from the first click, so teams spend less time learning software and more time improving spaces.

€0
Onboarding and set-up cost
SLA Performance: Week 44

Measure What Matters, Improve What Counts, Show Results

Track response times, maintenance costs, and service quality across all campuses. fam. turns numbers into easy-to-read charts that help leaders make data-driven decisions and prove the value of facilities investments.

Transparent Budgets, Smart Spending, Informed Decisions

Stretch every maintenance budget to improve student spaces. fam. tracks spending by site or service so administrators can plan confidently and invest resources where they matter most.

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Proposal  ID
New | Assigned to Michael Thompson

Hannah Lawson Campus Facilities Manager · Southern Facilities Group

Requested ·
4 Nov 25 12:04

Budget description:

During the PPM, we found damaged tiles, minor leaks, and blocked gutters on the Science Hall roof. We recommend cleaning and repairing these areas to prevent further damage and extend the roof’s lifespan.
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Catering

Health & Safety

Finance & Payroll

Security & Access

IT

Training & Development

HR

Cleaning

Streamlined Operations, Smooth Events, Less Stress

Keep every school day running smoothly with secure, well-managed facilities and organized logistics. fam. connects HR, IT, cleaning, and other teams so all departments stay coordinated and operations run safely without disruption.

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Preventive Care, Reliable Equipment, Uninterrupted Classes

Learning depends on working tools and stable environments. fam. schedules regular maintenance for HVAC, lab gear, and classroom tech to prevent downtime and ensure lessons run smoothly.

Example assets,
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Electrolux Professional Washing Machine · Front-loading Washer
4

Internal ID LD-001-ELECTROLUX

Manufacturer Electrolux

Model number WH6-8

Serial number ELX-FI20200512

Life span in years 10

Installation date 1 November 2020

Warranty end date 1 November 2025

Access equipment not needed

Responsibility EduCare Services

Total downtime 10 hours 

8 kg capacity, energy class A+++, stainless steel drum, 1400 rpm'
 3
Lappset Climbing Frame Set · Outdoor Play Structure
3

Internal ID PLG-003-LAPPSET

Manufacturer Lappset Group Oy

Model number ABC123-FR

Serial number LPS-FI20170825

Life span in years 15

Installation date 11 November 2017

Warranty end date 11 November 2020

Access equipment not needed

Responsibility Landlord (City Education Department) 

Total downtime 2 days, 12 hours 

Steel and HDPE construction, 4.2m height, EN1176 certified
 5
× 15
Solar Panels · Photovoltaic
5

Internal ID SOL-305-SUN

Manufacturer SunPower

Model number SPR-X21-345

Serial number SP-AUS20200515

Life span in years 25

Installation date 6 November 2021

Warranty end date 6 November 2041

Access equipment needed
Scaffold or harness required for rooftop access

Responsibility Knuffel Koala's

Total downtime 12 hours 

 3
up to
30%
Ticket handling time reduction

Connected Teams, Real-Time Collaboration, Shared Visibility

Strong communication builds strong campuses. fam. brings administrators, caretakers, and contractors together in one system so everyone stays informed and accountable.

Compliance Ready, Audit Secure, Trust Assured

Protect students, staff, and your institution’s reputation. fam. stores safety records and inspection data in one place so you’re always ready for audits and confident in every standard met.

Pass
83
91.21%
Flag
6
6.59%
Fail
2
2.20%

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