fam. × Hospitality & leisure

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From hotels to gyms, every moment counts when guests walk through your doors. fam. connects front-of-house, cleaning, and maintenance teams in one smart system that keeps every space pristine, reliable, and always guest-ready.

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Company logo Stained Glass Suites

Poland · KRK-01 Stained Glass Suites

ID 
Checked-in · Arrived on site
Priority: High

Marta Nowak Stained Glass Suites

  Requested ·
18 Nov 2517:33

EMERGENCY · Jacuzzi not heating, pump leaking

During the SPA inspection, the jacuzzi did not reach 38°C and is leaking near the circulation pump. Irregular knocking sounds are audible, and the control panel shows error code E3. Immediate verification is required: check the seals, hydraulic connections, pump, heater, and controller calibration. Use of the SPA area is limited until repairs are completed.

Kamil Sokołowski Technician · ServiceZone

18 Nov 2518:23

Avatar of user Kamil Sokołowski

2. Check-in
I’ve arrived on site and started working on the jacuzzi. I’m checking the unit for leaks and temperature issues before testing the circulation pump and control system.

Milo Bos ServiceZone

18 Nov 25 17:45

Avatar of user Milo Bos

1. @Marta Nowak thank you for your request. We have a technician in the area who can assist within the next hour or so. @Kamil Sokołowski please prioritize this.

Checked-in an hour ago
Resolution due in 5 days
Requested 2 hours ago
Type Reactive repairs
Category Plumbing / Pool & Spa Systems
Area
 
Asset Hydromassage Tub · PremiumSpa HydroTherm 400L ›
Pending
Assigned company ServiceZone ›
Field user Kamil Sokołowski ›
Current budget 4.000,00 PLN
zł

Fast Requests, Clear Roles, Quick Resolutions

Front desk, housekeeping, and maintenance teams can log and track issues in seconds. fam. routes each request to the right staff member and confirms completion so nothing slips through.

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Connected Teams, Seamless Communication, Shared Clarity

Housekeeping, front of house, catering, and technical teams all stay in sync. fam. centralizes updates, approvals, and progress so everyone knows what’s happening in real time.

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Know exactly where your operational spend goes. fam. tracks labor, materials, and contractor costs by site or service so managers can stay on budget and plan investments confidently.

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Company logo Pulso Vital

Spain · PV-BCN Pulso Vital Barcelona

Proposal  ID
New | Assigned to Miguel Santos

Laura Gómez Manager · Pulso Vital

Requested ·
17 Nov 25 16:32

Budget description:

Installation of a vending machine with energy drinks, pre-workouts, protein shakes, and nutrition bars at Pulso Vital in Barcelona. The unit will be placed in the reception area, connected to an existing outlet, and tested after setup.
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Efficient Vendors, Clear SLAs, Reliable Service

Track and evaluate all your service providers in one place. fam. monitors performance and response times to ensure vendors meet expectations and keep operations running smoothly.

Preventive Care, Reliable Assets, Uninterrupted Service

Avoid equipment failures and unplanned downtime. fam. schedules regular maintenance for HVAC, pool systems, kitchen gear, and other assets to keep service smooth around the clock.

Example assets,
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Hydromassage Tub · PremiumSpa HydroTherm 400L
KRK-01 Stained Glass Suites ›
SPA Zone -1 ›
3

Internal ID SPA-0732-01-JAC

Manufacturer PremiumSpa Polska

Model HT-400L PRO

Serial number PS-HT400L-2109-KRK

Life span in years 10

Installation date 18 July 2023

Warranty end date 18 July 2025

Access equipment not needed

Responsibility Stained Glass Suites

Total downtime 4 days, 4 hours ›

4-person hydromassage jacuzzi, 6 jets, 3kW heater, 230V, integrated circulation pump, digital control panel
 3
5

Internal ID PROJ-200-EPSON

Manufacturer Epson

Model PowerLite 2250U

Serial number EPS-SF012023

Life span in years 7

Installation date 10 January 2023

Warranty end date 10 January 2026

Access equipment needed
Scissor lift for ceiling installation

Responsibility BrightView Events

Total downtime 2 hours ›

5000 lumens, Full HD resolution
 2
Tesla Wall Connector Gen 3 · Charging Station
KRK-01 Stained Glass Suites ›
Hotel Front Parking G ›
5

Internal ID EV-001-TESLA

Manufacturer Tesla

Model WALLC-3-22KW-EU

Serial number SN20220310EU0001

Life span in years 10

Installation date 14 November 2022

Warranty end date 14 November 2027

Access equipment not needed

Responsibility Stained Glass Suites

Total downtime -

Output: 22 kW, Connector: Type 2, Cable: 7.3 m, 1- or 3-phase, Indoor/Outdoor, WiFi smart features
 3
Spend by trade category (Q1)

Real-Time Insights, Data-Driven Decisions, Better Experiences

Turn daily operations into actionable insights. fam. visualizes service response times, maintenance trends, and costs so you can plan proactively and elevate guest satisfaction across every location.

Safe Facilities, Compliant Operations, Confident Guests

Stay inspection-ready and compliant with health, fire, and safety standards. fam. keeps all certificates, checklists, and service records in one place so audits are fast and stress-free.

Scorecard
Pass
78
88.64%
Flag
7
7.95%
Fail
3
3.41%
N/A
4

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