Optimal Care
Elevated
by fam.

In hospitals, clinics, and wellness centers, patient and client well-being hinges on flawless operations behind the scenes. fam. unifies clinical support, housekeeping, and maintenance teams in a single platform that ensures spaces are hygienic, equipment is reliable, and care flows without interruption. Staff can report issues instantly, with fam. assigning tasks efficiently and verifying resolutions to maintain high standards of safety and efficiency.

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ID 
Checked-in · Arrived on site
Priority: High

Giulia Moretti Registered Nurse · Saint John the Baptist Hospital

  Requested ·
18 Nov 2519:05

All issues related to hospital beds

Bed in Room 205 will not elevate. The motor makes a grinding noise and stops after moving a few centimeters. The post-op orthopedic patient cannot sit up independently, causing discomfort and delaying recovery. Urgent repair required.

Matteo Rossi Mechanical Technician · ServiceZone Italia

18 Nov 2519:20

Avatar of user Matteo Rossi

3. Check-in
@Giulia Moretti Started repair works on the bed in Room 205.

Matteo Rossi Mechanical Technician · ServiceZone Italia

18 Nov 25 19:15

Avatar of user Matteo Rossi

2. @Giulia Moretti, @Alessandro Bianchi I'm finishing up another job, I'll be there shortly. Thank you.

Alessandro Bianchi Help Desk Coordinator · Saint John the Baptist Hospital

18 Nov 25 19:07

Avatar of user Alessandro Bianchi

1. Ticket reassigned from Alessandro Bianchi to Matteo Rossi
Thank you for your request. The appropriate technician has been assigned and will attend shortly. Have a good day.

Checked-in 10 minutes ago
Resolution due in 20 minutes
Requested 25 minutes ago
Reassigned 23 minutes ago
Type Reactive repairs
Category Medical Equipment
Area
Pending
Assigned company ServiceZone Italia 
Office & field user Matteo Rossi 
Current budget 250,00 EUR

Unified Teams, Instant Coordination, Patient-Focused Flow

Clinical, janitorial, and engineering staff collaborate seamlessly on fam. to address urgent needs like room turnovers or equipment fixes. Real-time updates reduce response times, minimizing disruptions to patient care and allowing healthcare professionals to prioritize healing over logistics.

< 1 min
Average request submission time
Rating card
ServiceZone Italia
4.7 out of 5
72
20
5
2
1

Vendor Accountability, Timely Deliveries, Dependable Partnerships

Evaluate and rate vendors from 1 to 5 stars using fam.'s performance metrics and SLA tracking. Monitor suppliers of medical consumables or wellness equipment to ensure timely deliveries, reliable service, and consistent quality. This helps prevent disruptions in treatments or client sessions while building stronger, more dependable vendor relationships.

Equipment Reliability, Proactive Maintenance, Uninterrupted Treatment

Critical medical devices like MRI machines and ventilators stay operational with fam.'s automated scheduling for inspections and repairs. This reduces downtime that could delay diagnoses or therapies, supporting continuous care and extending asset lifespan in demanding healthcare settings.

Example assets,
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4

Internal ID BED-205-HILLROM

Manufacturer Hill-Rom

Model Centrella Smart+

Serial number HRM-SJBH-20220315-205

Life span in years 12

Installation date 4 April 2022

Warranty end date 4 April 2027

Access equipment not needed

Responsibility Saint John the Baptist Hospital

Total downtime 45 minutes 

Full electric, 500 lb capacity, Trendelenburg/Reverse Trendelenburg, integrated scale, side rails, nurse call integration
 4

Internal ID MRI-777-SH

Manufacturer Siemens Healthineers

Model MAGNETOM Altea

Serial number SIE-MC091901

Life span in years 10

Installation date 1 September 2019

Warranty end date 1 September 2024

Access equipment needed
Forklift required for heavy equipment handling

Responsibility MediLife Healthcare

Total downtime 6 hours 

1.5T magnetic field strength, 70 cm bore size
 4
5

Internal ID FIT-112-PRECOR

Manufacturer Precor

Model TRM 835

Serial number PRC-HWC230620

Life span in years 10

Installation date 21 July 2023

Warranty end date 21 July 2028

Access equipment not needed

Responsibility Holistic Wellness Center

Total downtime 1 hour 

Speed 0.5-20 km/h, incline 0-15%, heart rate sensors, interactive touchscreen, 22 km/h max speed
 2
Scorecard
Pass
36
90%
Flag
3
7.5%
Fail
1
2.5%
N/A
4

Compliance Mastery, Audit-Ready Records, Regulatory Confidence

fam. centralizes documentation for HIPAA, OSHA, and other healthcare regulations, making inspections effortless. Teams can access certificates, checklists, and service histories instantly, reducing administrative burdens and helping facilities avoid costly penalties while maintaining trust.

Cost Visibility, Optimized Resources, Sustainable Operations

Track expenses for supplies, labor, and contractors across departments to identify savings in wellness programs or clinical operations. fam. provides breakdowns by service or site, empowering managers to allocate budgets effectively and invest in patient-centric improvements without overspending.

Quotation example,
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Proposal  ID
New | Assigned to Giovanni Ferrari

Alessandro Bianchi Help Desk Coordinator · Saint John the Baptist Hospital

Requested ·
17 Nov 25 08:42

Budget description:

This proposal covers replacing the existing nurse call system with a modern IP-based solution, including supply, installation, configuration, and commissioning of call panels, corridor lights, and a central control unit. The new system improves patient-staff communication, response times, and enables centralized monitoring for greater efficiency and safety.
Link to new ticket
Link to existing ticket
Reject
Reassign
up to
30%
Ticket handling time reduction

Hygiene Excellence, Infection Prevention, Safe Environments

fam. makes scheduling and tracking deep cleaning and sanitation tasks effortless, saving teams valuable time while maintaining strict health standards in high-risk areas. Automated logging and timely alerts simplify compliance, helping prevent outbreaks and ensuring every space meets regulatory requirements for patient and staff safety.

Insightful Analytics, Informed Strategies, Enhanced Outcomes

fam. aggregates data on response times, maintenance trends, and resource usage, tracking SLA compliance to reveal opportunities for faster, more reliable service. In wellness centers, this helps refine schedules for peak client flow; in hospitals, it supports data-driven decisions that improve patient satisfaction, operational resilience, and SLA adherence.

SLA Performance: October 2025

Elevate your
facilities management

Why wait to take the first step toward a more efficient, flexible, and user-centric approach to facilities management?

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