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In offices, efficiency means more than uptime. It’s about keeping spaces reliable, comfortable, and safe. fam. centralizes maintenance, budgets, and preventive care so teams stay productive and operations run smoothly everywhere.

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ID 
Completed & confirmed · Work done
Priority: Medium

Lucas Bennett Office & Operations Coordinator · Pulse Creative

  Requested ·
4 Nov 25 10:51

Coffee machine leaking water

The main coffee machine in the 5th floor kitchen is leaking from the drip tray area. Someone placed paper towels underneath for now, but it needs to be checked or replaced.

Lucas Bennett Office & Operations Coordinator · Pulse Creative

5 Nov 25 10:21

Avatar of user Lucas Bennett

6. Budget 162-1 approved

Milo Bos ServiceZone

5 Nov 25 09:20

Avatar of user Milo Bos

Lucas Bennett Office & Operations Coordinator · Pulse Creative

4 Nov 25 16:25

Avatar of user Lucas Bennett

4. Thank you for the quick resolution.

Marcel Sobieski Technician · ServiceZone

4 Nov 25 14:04

Avatar of user Marcel Sobieski

3. @Lucas Bennett The leak has been fixed. @Milo Bos Please upload the final cost breakdown.

Marcel Sobieski Technician · ServiceZone

4 Nov 25 12:58

Avatar of user Marcel Sobieski

2. Check-in

Milo Bos ServiceZone

4 Nov 25 11:22

Avatar of user Milo Bos

1. Hello, @Lucas Bennett. Thank you for your request. We have a technician in the area, and as soon as he finishes, he will stop by to fix the issue. He should arrive in about two hours.

Target date
8 Nov 25 10:51
Completed on
4 Nov 25 14:04
Completed in 3 hours
Checked in for 1 hour, 6 minutes
Type Reactive repairs
Category Appliances
Area
Asset
Assigned company ServiceZone 
Current cost 120,00 EUR
Remaining budget 0,00 EUR

Productive Spaces, Happy Teams, Smooth Operations

fam. keeps offices running efficiently and employees focused. Manage requests for maintenance, cleaning, HR, IT, catering, and more in one unified system that connects every department and keeps daily operations seamless.

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Catering

Health & Safety

Finance & Payroll

Security & Access

IT

Training & Development

HR

Cleaning

Status Snapshot: Q3 2025

Real-Time Metrics, Clear Trends, Smarter Decisions

fam. transforms fragmented office operations, service logs, and reports into clear, actionable insights. Monitor maintenance, service schedules, and operational performance across all locations in real time. Everything stays centralized and easy to act on, no need to export spreadsheets or switch platforms.

Transparent Budgets, Predictable Costs, Clear Insight

Track real expenses across all departments and locations. Monitor recurring services like cleaning, HVAC, and catering while keeping budgets aligned with forecasts. Get full visibility to make informed, cost-effective decisions.

Quotation example,
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Proposal  ID
New | Assigned to Clara Vogel

Jonas Richter Facilities Procurement Coordinator · Pulse Creative

Requested ·
5 Nov 25 11:44

Budget description:

Replacement of 10 desks and 10 office chairs on 5th floor open-space.
Link to new ticket
Link to existing ticket
Reject
Reassign
< 1 min
Average request submission time

Fast Requests, Clear Roles, Quick Resolutions

Make it easy for employees to report issues and track progress in real time. fam. routes each request to the right team, monitors completion, and ensures every task is handled without confusion or delay.

Preventive Care, Reliable Assets, Comfortable Spaces

Plan maintenance before problems arise. fam. tracks all office equipment, from HVAC to coffee machines, with full service history and QR code access. Keep assets performing well and workspaces comfortable every day.

Example assets,
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4

Internal ID HV-001-CARRIER

Manufacturer Carrier

Model number 48HC024

Serial number CARR-NY20180615

Life span in years 15

Installation date 15 June 2018

Warranty end date 15 June 2023

Access equipment needed
Cherry picker required for roof access

Responsibility Landlord (Empire Property Management) 

Total downtime 2 hours 

Cooling capacity: 5 tons, Energy efficiency ratio (EER): 12.5
 4

Internal ID CHAIR-001

Manufacturer Herman Miller

Model number Aeron

Serial number HERM-LA082020

Life span in years 10

Installation date 15 August 2020

Warranty end date 15 August 2025

Access equipment not needed

Responsibility FlexWork Ltd.

Total downtime -

Fully adjustable, lumbar support
 1

Internal ID PROJ-200-EPSON

Manufacturer Epson

Model number PowerLite 2250U

Serial number EPS-SF012023

Life span in years 7

Installation date 10 January 2023

Warranty end date 10 January 2026

Access equipment needed
Scissor lift for ceiling installation

Responsibility BrightView Events

Total downtime 2 hours 

5000 lumens, Full HD resolution
 2
up to
30%
Ticket handling time reduction

Connected Teams, Streamlined Communication, Shared Clarity

Reduce noise between departments. fam. centralizes messages, approvals, and task updates so everyone sees what matters and collaboration remains seamless.

Compliance Ready, Safety Focused, Audit Secure

Stay inspection-ready at all times. fam. stores certificates, checklists, and maintenance logs in one place, ensuring every office meets internal and legal standards with full traceability.

Pass
78
92.86%
Flag
5
5.95%
Fail
1
1.19%

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