Revolutionize
Retail FM
with fam.

In retail, agility is everything. Your facilities management system must keep pace. Transform your retail operations with seamless oversight, optimized budgeting, and reliable performance, turning maintenance into a key driver of success through rapid repairs, efficient resource use, and actionable data at every location.

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Company logo Roast & Toast

Netherlands · #002 Hoofddorp

ID 
Completed & confirmed · Work done
Priority: Urgent

Luna Verbeek Store Manager · Roast & Toast

Requested ·
30 Oct 25 15:36

There is a persistent noise coming from the air conditioner

Dear Team, we’ve encountered a problem with our air conditioning unit starting from yesterday. Could you please arrange for a technician to inspect it at the earliest convenience tomorrow morning? Thank you.

Milo Bos ServiceZone

5 Nov 25 11:15

Avatar of user Milo Bos

7. Please find our invoice for this ticket attached. Thank you, and I hope you have a wonderful day!

Marta Calvo Financial Analyst · Roast & Toast

2 Nov 25 20:52

Avatar of user Marta Calvo

6. Hi @Milo Bos, final cost confirmed, purchase order attached. Thanks

Luna Verbeek Store Manager · Roast & Toast

31 Oct 25 17:38

Avatar of user Luna Verbeek

5. Hey @ServiceZone, big thanks for the help with that issue. 👍 We will proceed with preventive maintenance frequency increase, as recommended by @Marcel Sobieski.

Milo Bos ServiceZone

31 Oct 25 12:44

Avatar of user Milo Bos

4. Budget 6-1 submitted and auto approved
Thank you, Marcel. @Luna Verbeek, here's the final cost for this service.

Marcel Sobieski Technician · ServiceZone

31 Oct 25 08:45

Avatar of user Marcel Sobieski

3. We have identified that the humming noise originated from dirt accumulation within the unit. To address this, we have thoroughly cleaned the air filters and employed compressed air to remove dust from the evaporator coils. To prevent future occurrences, we advise increasing the frequency of preventive maintenance for these units to three times per year.

Marcel Sobieski Technician · ServiceZone

31 Oct 25 07:50

Avatar of user Marcel Sobieski

2. Check-in

Milo Bos ServiceZone

30 Oct 25 16:00

Avatar of user Milo Bos

1. @Luna Verbeek, thank you for reaching out. We have scheduled a technician for tomorrow morning. Wishing you a pleasant day ahead!

Target date
4 Nov 25 15:36
Completed on
31 Oct 25 08:45
Completed in 17 hours
Checked in for 1 hour
Type Reactive repairs
Category HVAC
Area
Asset
Assigned company ServiceZone ›
Field user Marcel Sobieski ›
Initial budget 500,00 EUR
Final cost 342,00 EUR
€

Quick Setup, Smooth Onboarding, Effortless to Learn

fam. makes facilities management simple and enjoyable. Teams get productive fast, whether starting from scratch or migrating from another system, with onboarding, location setup, and process integration handled seamlessly.

€0
Onboarding and set-up cost

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Flexible Workflows, Scalable Operations, Tailored to You

Fully customizable to fit your business and workflow. From requests and priorities to SLAs and vendor assignments, fam. scales from one site to hundreds while keeping every location running efficiently.

Clear Budgets, Smart Spending, Total Control

Understand exactly where your money goes across your portfolio. Track costs for labor, materials, travel, and services by store or vendor and measure spending against your fiscal year plans.

Quotation example,
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Company logo Sunshine Trends

United States · Florida · ST-MIA-025 Sunshine Trends

Budget  ID
New | Assigned to Avery Holland

Elliot Carver Retail Operations Specialist · Sunshine Trends

Requested ·
5 Nov 25 09:32

Budget description:

Enhance in-store displays for the upcoming campaign to attract customers and boost sales. This request covers the cost of new shelving and signage needed to align the store layout with updated branding and support the sales event. The budget ensures timely installation and compliance with corporate standards.
Approve
Reject
On hold
Reassign
Spend by trade category (Q1)

Track Performance, Analyze Trends, Eliminate Spreadsheets

fam. turns scattered tasks, documents, and communications into unified, easy-to-read data. Track vendor performance, portfolio-wide metrics, and spend across locations instantly. While spreadsheet exports are available, the system keeps everything accessible and actionable without leaving the platform.

Monitor Equipment, Prevent Downtime, Maximize Value

fam. keeps every store and asset under control while maximizing value. Track repair history, upcoming maintenance, and store all critical technical information, manuals, and warranties with QR codes for instant issue logging.

Example assets,
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Daikin Rooftop Packaged Unit · Packaged Air Conditioning Unit
USC-02 Uptown Shopping Center ›
Roof - Unit 2 R ›
4

Internal ID HV-002-DAIKIN

Manufacturer Daikin

Model number RXYQ12T7Y1B

Serial number DAIK-USC20190422

Life span in years 15

Installation date 6 November 2019

Warranty end date 6 November 2024

Access equipment needed
Roof access with safety harness required

Responsibility Landlord (Uptown Property Holdings) ›

Total downtime 1 hour ›

Cooling capacity 36 kW, heating 40 kW, inverter-driven scroll compressor, R410A refrigerant
 5
× 24
Philips CoreLine LED Panel · Ceiling Light Fixture
MCC-TM-01 TrendMart - Mall of Central City ›
Sales Floor - Main Aisle G ›
4

Internal ID LGT-001-PHILIPS

Manufacturer Philips Lighting

Model number RC132V LED34S/840 PSU W60L60

Serial number PHIL-LGT20200905

Life span in years 10

Installation date 6 November 2022

Warranty end date 6 November 2027

Access equipment needed
Ladder or scissor lift required for ceiling access (3.8m height)

Responsibility Landlord (Central City Property Management) ›

Total downtime 6 hours ›

34W LED panel, 4000K neutral white, 3600 lm, 60x60 cm grid mount
 3
× 4
Verifone MX925 Terminal · Point of Sale Terminal
DRS-01 Downtown Retail Store ›
Checkout Zone 1 G ›
5

Internal ID POS-001-VERIFONE

Manufacturer Verifone

Model number MX925

Serial number VERI-DRS20210312

Life span in years 8

Installation date 6 November 2021

Warranty end date 6 November 2026

Access equipment not needed

Responsibility TrendMart Retail Group

Total downtime 9 minutes ›

15-inch touchscreen, EMV, NFC, barcode scanner, thermal printer
 2
up to
30%
Ticket handling time reduction

Real-Time Alerts, Clear Roles, Seamless Collaboration

fam. keeps teams in sync with real-time notifications and clear user roles. Assign custom access for admins, store teams, and technicians while automating work orders, invoices, and reports across all locations.

Maintain Compliance, Simplify Audits, Build Trust

fam. helps you stay compliant and audit-ready with ease. Keep digital trails for work orders, asset events, and vendor interactions while storing checklists, documents, certifications, and PPM schedules in one central location.

Pass
42
70%
Flag
10
16.7%
Fail
8
13.3%

Elevate your
facilities management

Why wait to take the first step toward a more efficient, flexible, and user-centric approach to facilities management?

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