Teams & service providers
fam. keeps teams and vendors working in sync.
Assign the right people, track performance, and keep all communication in one place.
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Managing vendors and internal teams is straightforward with fam.. Assign service providers by trade, route work to the right people, and keep all communication inside the ticket so nothing gets lost.
Every ticket captures feedback and performance data, giving you clear insight into service quality and delivery. Track SLAs, response times, and outcomes without chasing emails or phone calls.
fam. also helps you stay organised with vendor documentation and user activity visibility. See who is working on what, where feedback is pending, and how teams and vendors are performing across sites, all in one platform.
Want to know more? We’d be happy to give you a full tour of the platform at your convenience.
Trade-Based Assignment
Assign work to the right vendor or team based on trade, scope, or location.
Activity Feed
See exactly what each user is doing, including tickets created, updates posted, and notes added.
Ratings & Feedback
Rate completed tickets from 1 to 5 stars to measure service quality and satisfaction.
Vendor SLA Performance
Track how quickly providers accept tickets, arrive on site, and resolve issues against SLA targets.
Centralised Communication
Keep all messages, updates, and files inside the ticket for full visibility and traceability.
Vendor & User Overview
View workload, activity, and performance across teams and service providers in one place.
Effortless collaboration
Last updated 8 days ago
Work done
Luo You
25-1-1
22 Jan 26 11:11
All issues related to the thermostat
Eric Bell
27 Jan 26 09:18
8. Thank you for doing such a great job. We’re very satisfied with the results.
Marcel Sobieski
26 Jan 26 10:25
7. The job is done, and everything is working perfectly.
Marcel Sobieski
26 Jan 26 08:27
6. Check-in | We have arrived and will begin installing the thermostat shortly.
Luo You
22 Jan 26 16:17
5. That's fine, thank you. Wishing you a pleasant afternoon.
Milo Bos
22 Jan 26 16:11
4. We've ordered a new thermostat, which is expected to arrive on on Sunday. We plan to install it on on Monday morning. @Luo You, could you please confirm if that works for you? Thanks!
Eric Bell
22 Jan 26 16:01
3. Budget 130-1 approved | Thank you @Milo Bos. The budget has been approved. Please share the schedule date as soon as possible.
Milo Bos
22 Jan 26 15:30
2. Budget 130-1 requested and assigned to Eric Bell
Milo Bos
22 Jan 26 11:51
1. Thank you for the ticket, @Luo You. We’ll begin preparing right away, and you can expect the quotation for the new thermostat later today.
Elevate your
facilities management
Why wait to take the first step toward smarter facilities management? What you see here only scratches the surface of what fam. can do. To experience the full power of the platform, you need to see it in action.
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