Tickets & Work Orders

One forgotten work order can turn a normal day into damage control. Phones ring, priorities blur... coffee goes cold. fam. gives you real time visibility, smart automation, and total control over every task, so work orders move faster and small problems do not become big ones.

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ID 
Completed & confirmed · Work done
Priority: Standard

Evelyn Baker Knuffel Koala's

  Requested ·
2 Feb 26 16:17

Exterior Wall Cleaning

Someone sprayed graffiti on the outside wall near the playground. It’s messy and should be cleaned before the kids notice it.

Luka Scholten Wipe & Swipe B.V.

3 Feb 26 14:14

Avatar of user Luka Scholten

5. Budget 163-1 submitted and auto approved | @Liz van den Berg, please find attached the final cost for this job.

Liz van den Berg Admin Assistant · Knuffel Koala's

3 Feb 26 13:45

Avatar of user Liz van den Berg

4. Hello, @Luka Scholten. @Evelyn Baker asked me to follow up on this ticket. Thank you for a job well done, the wall looks like new! Have a great day.

Jakub Duda Cleaner · Wipe & Swipe B.V.

3 Feb 26 11:55

Jakub Duda Cleaner · Wipe & Swipe B.V.

3 Feb 26 09:00

2. Check-in

Luka Scholten Wipe & Swipe B.V.

2 Feb 26 16:55

Avatar of user Luka Scholten

1. Hi @Evelyn Baker. We’ve accepted your request. Someone will come tomorrow morning to clean the graffiti from the wall.

Target date
4 Feb 26 16:17
Completed on
3 Feb 26 11:55
Completed in 20 hours
Checked in for 2 hours, 54 minutes
Type Cleaning
Category Graffiti Removal
Assigned company Wipe & Swipe B.V 
Field user Jakub Duda 
Current cost 540,00 EUR
Remaining budget 60,00 EUR

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ID 
Completed & confirmed · Work done
Priority: Medium

Lucas Bennett Office & Operations Coordinator · Pulse Creative

  Requested ·
2 Feb 26 10:51

Coffee machine leaking water

The main coffee machine in the 5th floor kitchen is leaking from the drip tray area. Someone placed paper towels underneath for now, but it needs to be checked or replaced.

Lucas Bennett Office & Operations Coordinator · Pulse Creative

3 Feb 26 10:21

Avatar of user Lucas Bennett

6. Budget 162-1 approved

Milo Bos ServiceZone

3 Feb 26 09:20

Avatar of user Milo Bos

Lucas Bennett Office & Operations Coordinator · Pulse Creative

2 Feb 26 16:25

Avatar of user Lucas Bennett

4. Thank you for the quick resolution.

Marcel Sobieski Technician · ServiceZone

2 Feb 26 14:04

Avatar of user Marcel Sobieski

3. @Lucas Bennett The leak has been fixed. @Milo Bos Please upload the final cost breakdown.

Marcel Sobieski Technician · ServiceZone

2 Feb 26 12:58

Avatar of user Marcel Sobieski

2. Check-in

Milo Bos ServiceZone

2 Feb 26 11:22

Avatar of user Milo Bos

1. Hello, @Lucas Bennett. Thank you for your request. We have a technician in the area, and as soon as he finishes, he will stop by to fix the issue. He should arrive in about two hours.

Target date
6 Feb 26 10:51
Completed on
2 Feb 26 14:04
Completed in 3 hours
Checked in for 1 hour, 6 minutes
Type Reactive repairs
Category Appliances
Area
Asset
Assigned company ServiceZone 
Current cost 120,00 EUR
Remaining budget 0,00 EUR
< 5 min
Average request submission time
up to
0%
Less admin time
up to
0%
Faster work order resolution
up to
0%
Improved SLA compliance

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Company logo Knuffel Koala's Knuffel Koala's 2 Jacobus Pennweg

Jacobus Pennweg 34

1217 JH Hilversum

Netherlands

10 April 2018
Company logo Sunshine Trends Sunshine Trends ST-MIA-025 White Whale Mall

11401 NW 12th St 329

33172 Miami

United States

3 October 2015
Company logo Roast & Toast Roast & Toast 007 Vismarkt

Vismarkt 8

3511 KR Utrecht

Noord-Holland, Netherlands

15 June 2023
Company logo Stained Glass Suites Stained Glass Suites KRK-01 Stained Glass Suites

Świętego Jana 60

31-017 Kraków

Poland

10 February 2020
Library1 ID L1-LIBRARY
75,0 m²
3,2 m
Room 205 | General Ward2 ID WARD-2B-RM205
15,0 m²
2,7 m
Restaurant kitchen0 ID Kitchen_GF_Alpha
30,0 m²
4,0 m
Kitchen5 ID F05-KITCHEN-001
10,0 m²
2,7 m
Storage Section CG ID RDH-G-SEC-C
120,0 m²
6,0 m
Office3 ID Office/03/W3
60,0 ft²
9,8 ft
Parking space-2 ID PKG_LEVEL-2
120,0 m²
2,2 m
Reception1 ID REC-01-A1
25,0 m²
4,2 m
RooftopR ID RTP-UT-01
150,0 m²
-
SPA Zone-1 ID SGS-B1-SPA-001
130,0 m²
2,75 m
Cafeteria0 ID HSC-GROUND-CAF-001
185,0 m²
3,2 m
Coffee bar0 ID HOF-0-CB
12,0 m²
5,8 m
Conference room2 ID CR.02/MAIN
35,0 m²
3,5 m
Retail shopGround Floor ID RET_SHOP-0-A
45,0 m²
3,8 m
Gym area2 ID 02-GYM-C1
90,0 m²
6,0 m
Entrance0 ID AMS-0-ET
4,0 m²
8,6 m
Storage area-1 ID Storage-B1-12
18,0 m²
2,5 m

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Spend by trade category (Q1)
Scorecard
78
88.64%
7
7.95%
3
3.41%
4
Rating card
ServiceZone Italia
4.7 out of 5
72
20
5
2
1

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