Power Up
Logistics
with fam.

In warehouses, factories, and logistics hubs, even a brief disruption can slow the entire supply chain. fam. connects maintenance, operations, and safety teams in one platform to keep equipment running, workflows aligned, and production continuous. With instant reporting, automated scheduling, and smart insights, fam. helps prevent downtime, ensure compliance, and keep goods moving on time.

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ID 
Checked-in · Arrived on site
Priority: High

Linda Vermeer Warehouse Operations Supervisor · EuroFreight Logistics B.V.

  Requested ·
18 Nov 2517:34

EMERGENCY · Racking Collapse

Minor collapse on lower rack level in Storage Section C. Area cordoned off. Urgent inspection and reinforcement required before resuming operations. No injuries reported.

Mark Dekker Structural Maintenance Engineer · ServiceZone

18 Nov 2518:24

Avatar of user Mark Dekker

2. Check-in
I’ve arrived on site and begun inspecting the collapsed section in Storage Section C. I’m assessing the structural integrity and identifying any immediate risks before planning reinforcement and safe resumption of operations.

Milo Bos ServiceZone

18 Nov 25 17:46

Avatar of user Milo Bos

1. @Linda Vermeer, your request has been received. A technician is in the area and should be able to assist within the next hour. @Mark Dekker, please give this top priority.

Checked-in an hour ago
Resolution due in 10 hours
Requested 2 hours ago
Type Reactive repairs
Category Warehousing Racking Systems
Area
Pending
Assigned company ServiceZone 
Field user Mark Dekker 
Current budget 2.000,00 EUR

Asset Control, Reliable Equipment, Continuous Operations

fam. gives you full visibility into every machine, vehicle, and critical asset. Track usage, service history, and condition in one place to avoid costly breakdowns and keep production running smoothly. Centralized records make planning repairs or replacements simple and ensure every asset performs at its best.

Example assets,
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Internal ID RK-SEC-C-01

Manufacturer SSI Schaefer

Model SHP-2000

Serial number SS-RK-RDH-20170812-C

Life span in years 20

Installation date 12 August 2017

Warranty end date 12 August 2022

Access equipment needed
Forklift or rolling ladder required for top levels

Responsibility EuroFreight Logistics B.V.

Total downtime 4 hours 

Heavy-duty steel, 2m high, 3 levels, 1000kg per level
 3
Rite-Hite Hydraulic Dock Leveler DK-08 · Dock Leveler
4

Internal ID LD-DK-08

Manufacturer Rite-Hite

Model RH5500

Serial number RTH-20200728-08

Life span in years 12

Installation date 28 July 2020

Warranty end date 28 July 2025

Access equipment not needed

Responsibility FAM. APAC Logistics

Total downtime 40 minutes 

Hydraulic operation, 12T capacity, 2m travel
 2
Dorner Conveyor Belt DX-50 · Automated Belt Conveyor
5

Internal ID CV-BLT-05

Manufacturer Dorner

Model DX-50

Serial number DOR-CV-DUB-20210610-05

Life span in years 15

Installation date 10 June 2021

Warranty end date 10 June 2026

Access equipment needed
Overhead access required for motor and sensor maintenance

Responsibility Global Freight Solutions FZC

Total downtime 1 hour, 30 minutes 

Length 35m, width 1m, modular motorized belt with sensors, 800kg/hr throughput
 2
€0
Onboarding and set-up cost

Flexible Workflows, Seamless Scaling, Easy Adaptation

Whether you manage one factory or a global network, fam. adapts to your processes. Custom fields, automations, and user roles scale with your business without the need for retraining.

Safe Workplaces, Certified Compliance, Peace of Mind

Track inspections, safety checks, and incidents across all sites. Digital forms, checklists, and alerts ensure teams follow procedures and maintain compliance without paperwork or missed steps.

Scorecard
Pass
40
66.67%
Flag
12
20%
Fail
8
13.33%
N/A
2
ID 
Scheduled
visit every 6 months (x2)

Lift Trucks

12 ·
1 Apr 26

Planned ticket description:

Perform preventive maintenance inspections on the forklift fleet to ensure safe operation and compliance with regulations. Check engines, hydraulic systems, brakes, steering, masts, and safety devices for all units. Inspect batteries or fuel systems as applicable. Lubricate moving parts and update maintenance logs for each forklift. Refer to the detailed forklift PPM checklist for all required tasks.

James Patel

1
17 Nov 12:46

Avatar of user James Patel

2. Hi Emma. We plan to attend the visit during the week of April 6th to 12th. We will confirm the exact date as we get closer. Thanks for your coordination!

Emma Hughes

1
17 Nov 12:34

Avatar of user Emma Hughes

1. Hi @James Patel. A new biannual maintenance ticket has been created for the forklift fleet. Please schedule the inspections at your earliest convenience to ensure all equipment remains safe and operational. Thank you for your prompt attention!

First visit due in 4 months
Scheduled for
6 Apr 07:45
Scheduled visits 1 out of 2
Completed visits 0 out of 2
Completed confirmed visits 0 out of 2
Office user James Patel 
Total planned ticket cost 0,00 GBP
Total confirmed planned ticket cost 0,00 GBP
£

Mobile Access, Field-Ready Tools, Full Functionality

fam.’s mobile version mirrors the desktop experience so teams on the floor can log issues, scan assets, and complete checklists instantly. Real-time syncing keeps everyone connected everywhere.

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Unified Data, Powerful Insights, Smarter Strategy

Every task, asset, and service event feeds into actionable dashboards. Identify trends, compare site performance, and use data to improve throughput and reduce waste.

Spend by trade category (Q1)
Proposal  ID
New | Assigned to Omar Saeed

Aisha Al Marri Facilities Manager · Saint John the Baptist Hospital

Requested ·
17 Nov 25 11:27

Budget description:

LED Retrofit for Warehouse Aisle Lighting, replacing existing fluorescent fixtures with energy-efficient LEDs in a 200 m² zone.
Link to new ticket
Link to existing ticket
Reject
Reassign

Cost Control, Transparent Budgets, Lean Operations

See exactly where money goes across sites and services. fam. tracks labor, materials, and vendor costs in one place, revealing inefficiencies and helping plan smarter budgets.

Quotation example,
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Vendor Oversight, Clear SLAs, Reliable Partners

Assign and monitor vendor work orders directly in fam. Performance metrics, completion logs, and alerts keep external partners accountable so maintenance and deliveries happen as promised.

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up to
30%
Ticket handling time reduction

Connected Teams, Continuous Flow, Real-Time Control

fam. keeps warehouse crews, maintenance teams, and logistics coordinators fully aligned with live updates and alerts. Everyone sees the same task list and asset status, so handoffs happen quickly and production stays on track.

Elevate your
facilities management

Why wait to take the first step toward a more efficient, flexible, and user-centric approach to facilities management?

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