Priorities & SLA performance
fam. helps you stay in control when it matters most.
Define priorities, manage SLAs, and keep response times aligned with real operational needs.
Emergency ticket example
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With fam., you can define priorities that reflect how your maintenance actually operates. Create custom priority levels with clear labels and colours, and set SLA rules that match contracts, response expectations, and service agreements. Critical requests can be flagged as urgent so they stand out immediately and get attention fast.
For each priority, SLA tracking is fully configurable. Set response, first attendance and resolution targets, control which stages are measured, and exclude non-working days when needed. fam. tracks progress automatically and highlights risks before SLAs are breached.
With built-in filters and reports, you get clear visibility into response times, resolution performance, and vendor delivery, helping you maintain service levels and take action before issues escalate.
Want to know more? We’d be happy to give you a full tour of the platform at your convenience.
Custom Priority Levels
Create priority levels with your own names, colours, and rules.
Configurable SLA Targets
Set response, first attendance and resolution times per priority or request type.
Urgent & Emergency Flagging
Highlight critical tickets so they are visible and acted on immediately.
Exclude Days from SLA
Skip specific weekdays (e.g., weekends) so SLA timers only count working days.
SLA Monitoring & Breach Alerts
Track SLA progress in real time and spot risks before targets are missed.
Performance Reporting
Analyse response times, resolution rates, and SLA compliance across teams and vendors.
Track SLA performance
with ease
Elevate your
facilities management
Why wait to take the first step toward smarter facilities management? What you see here only scratches the surface of what fam. can do. To experience the full power of the platform, you need to see it in action.
Request a free tour of fam.