Top 10 Features to Look for in Facilities Management Software
Choosing the right facilities management software can make or break your daily operations. From missed tickets to costly downtime, the wrong tool can create more problems than it solves.
In this guide, we highlight 10 essential features every modern FM platform should offer, especially if you manage multiple locations, suppliers, or teams.
1. Smart Ticketing System
You need a clear and reliable way to log and track maintenance issues. The software should allow anyone to submit a request, set priority, attach files, and assign tasks instantly.
2. Planned Maintenance Scheduling
Look for tools that let you schedule recurring tasks such as inspections, filter replacements, or cleaning routines. This helps you stay ahead of issues and avoid surprises.
3. Asset Management
A strong FM tool should let you track equipment, serial numbers, warranty info, service history, and location. Scanning a QR code to pull up details is a big plus.
4. Multi-Location Support
If you manage more than one building, the system should let you filter tickets, assets, or reports by site, floor, or zone. No need for duplicate entries or workarounds.
5. Budget Control and Approvals
A good platform helps you manage spending per location or department. Look for approval workflows, budget overviews, and exportable reports.
6. Custom User Roles
You should be able to define specific roles for admins, users, suppliers, and landlords. Each role should have different access rights to keep things secure and simple.
7. SLA and Response Time Tracking
If you work with service level agreements, your FM software should automatically track deadlines, overdue tasks, and contractor performance. This keeps everyone accountable.
8. Mobile-Friendly Interface
Maintenance happens in the field, not at a desk. Your team should be able to create tickets, upload photos, and check status directly from a phone or tablet.
9. Real-Time Notifications
Look for built-in alerts when tickets are assigned, updated, or overdue. Notifications help your team stay on track without needing reminders.
10. Visual Reports and Dashboards
The system should turn raw data into clear reports. That includes insights into task volume, response times, budget usage, and asset conditions.
Final Thoughts
Facilities management software should reduce chaos, not add to it. The right platform helps you stay organized, avoid delays, and manage buildings with confidence.
If your current setup relies on emails, Excel sheets, or memory, it may be time to upgrade.
Need a platform that covers all 10 features?
of fam., a modern FM system built for real teams, real budgets, and real results.